Warranty

If you do not have an order number, please contact us at office@xtendbenelux.com with an explanation, your receipt and pictures.

If you encounter a problem with a purchase from auclair.com, you've got a year to submit a warranty claim.

If there's an issue, please don’t send it straight back to Auclair Sports. Let our customer service team know first; they’ll guide you on what to do next. If it's a defect that's on us, we’ll replace it with a new one for free.

P.S: Auclair keeps the right to refuse any warranty that our customer service team judge non-acceptable.