Shipping Policy

Our office hours are 8:30-17:00 (cet.) Monday-Friday. Orders are processed for shipping within 72 business hours of order entry. We try our best to be faster, but during peak times this is our goal.

NETHERLANDS
Flat-rate shipping of €3.95 per order. Free shipping on all orders over €50.
Shipping takes between 3–5 business days depending on the final destination. Please ensure delivery is to a secure location; Auclair is not responsible for packages that have been lost or stolen once delivery has been confirmed.

EUROPE
Flat-rate shipping of €9.95 per order. Free shipping on all orders over €150.
Shipping takes between 3–7 business days depending on the final destination. Please ensure delivery is to a secure location; Auclair is not responsible for packages that have been lost or stolen once delivery has been confirmed.

NOTE: Auclair is not responsible for return shipping costs

Please ensure delivery is to a secure location, Auclair is not responsible for packages that have been lost or stolen once the delivery has been confirmed.