PROUDLY CANADIAN SINCE 1945

PRIVACY POLICY

Welcome to Auclair Europe.
We highly value the privacy of our visitors and customers. In this privacy statement, we inform you about how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

Auclair Europe (X-Tend B.V.)
Innovatiestraat 11
8051 TC, Hattem
The Netherlands

office@xtendbenelux.com
+31 (0) 38 850 9100

2. What Data We Collect

We collect various types of personal data, including:

Identification data: Name, address, email address, phone number.
Order data: Products you order, payment information, shipping information.
Usage data: IP address, browser type, pages visited, date and time of visit.
Marketing data: Your preferences regarding newsletters and promotional offers.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing orders: Handling your purchases and delivering ordered products.
  • Customer service: Assisting you with questions, complaints, or requests.
  • Communication: Informing you about orders, service updates, or relevant offers.
  • Improving our services: Analyzing usage patterns to enhance our website and services.
  • Marketing purposes: Sending you marketing materials if you have given consent.

4. Legal Basis for Processing

Our processing of personal data is based on the following legal grounds:

  • Performance of a contract: For processing orders and providing services.
  • Consent: For sending marketing communications.
  • Legal obligations: To comply with tax and administrative requirements.
  • Legitimate interest: For improving our services and website.

5. Sharing Your Data

We only share your personal data with third parties when necessary to provide our services, such as:

  • Logistics partners: For delivering your orders.
  • Payment providers: For processing payments.
  • Marketing partners: For executing marketing campaigns, if you have given consent.
  • Legal authorities: When we are legally obligated to do so.

We ensure that all third parties who have access to your data comply with GDPR requirements and implement appropriate security measures.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your user experience. Cookies are small text files placed on your device. We use:

  • Necessary cookies: For the functioning of the website.
  • Functional cookies: To remember your preferences.
  • Analytical cookies: To analyze website traffic and performance.
  • Marketing cookies: To personalize advertisements and marketing communication.

You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect website functionality.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, theft, unauthorized access, alteration, and destruction. These measures include:

  • Use of SSL encryption for data transmission.
  • Limited access to personal data within our team.
  • Regular security audits and updates.

8. Retention Period

We do not store your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required. In general, we keep data until your account is deleted or until our relationship with you ends.

9. Your Rights

You have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data, under certain conditions.
  • Request restriction of data processing.
  • Transfer your data to another controller (data portability).
  • Object to the processing of your data for certain purposes.

To exercise your rights, please contact us at: office@xtendbenelux.com.

10. Changes to This Privacy Statement

We reserve the right to update this privacy statement. Any changes will be published on this page. We recommend reviewing this statement regularly to stay informed about how we protect your data.

11. Contact

If you have any questions about this privacy statement or our data processing practices, please contact us:

Email: office@xtendbenelux.com
Phone: +31 (0) 38 850 9100
Address: Innovatiestraat 11, 8051 TC, Hattem

We aim to respond to your request within 14 days